1Our commitment
1.1 PrimeInstall LLC, doing business as FixItFast.NYC, wants everyone to be able to find our services, request a booking, pay, and manage their account. We aim for the website and app to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
1.2 We review pages when we build or change them, test with a keyboard and with common assistive technology, and fix accessibility problems that we find or that you report.
1.3 This statement covers fixitfast.nyc, primeinstall-llc.com and the installable web app. Our conformance target is a goal. We do not claim that every page conforms at all times.
2Accessibility features
2.1 Keyboard. Navigation, forms, menus, dialogs and booking steps are designed to work with a keyboard alone, with a visible focus indicator and a logical focus order.
2.2 Reduced motion. If your device is set to reduce motion, we limit or turn off non-essential animation and autoplaying movement.
2.3 Structure. Pages use headings, landmarks, labeled form fields and descriptive link text so that screen readers can navigate them.
2.4 Color and text. We aim for text contrast of at least 4.5:1 and for text that can be enlarged to 200 percent without loss of content. Information is not conveyed by color alone.
2.5 Images and media. Meaningful images have text alternatives. Decorative video on the home page is not needed to use the Site and can be paused, and it is not played if you have set reduced motion.
2.6 Mobile. The Site is responsive and designed to work at narrow widths and with browser zoom.
2.7 Chat. Mason, our AI chat assistant, is a text interface that is designed to be used with a keyboard and screen reader. You can ask for a human team member at any time.
3Known limitations
3.1 Third-party content. Stripe Checkout is provided by Stripe and has its own accessibility features. We do not control its content. Embedded or linked third-party pages may not meet the same standard.
3.2 Photo upload. Choosing files for upload relies on your device’s file picker. If you cannot upload photos, you can describe the issue in text or send photos later through the dashboard.
3.3 AI responses. Chat replies are generated and may sometimes be unclear. Ask Mason to rephrase, or ask for a human team member.
3.4 Documents. Older documents or attachments we provide, such as PDF quotes, may not be fully tagged. We will provide an accessible alternative on request.
3.5 In-person Work. This statement concerns the website and app. If you need an adjustment for the visit itself, such as scheduling, communication method or access arrangements, tell us when you book.
4Report a barrier
4.1 How. If you find something that you cannot use, use the contact form and choose the subject “Accessibility.” Tell us the page address, what you were trying to do, the problem, and the browser and assistive technology you use if you know it.
4.2 Response. We aim to acknowledge reports within 5 business days and to give you a way to complete your task in the meantime. We will work on a fix and tell you when we have made one where you have asked us to.
4.3 Complaints. You may also contact the New York City Commission on Human Rights or the New York State Division of Human Rights if you believe you have been denied equal access.
5Alternative ways to book
5.1 Assisted booking. If you cannot use the Site or app, use the contact form to ask for help booking. A member of our team will respond with the available options for describing your request, choosing a time window and receiving a Quote, and, where practical, in the format that works for you.
5.2 Documents. On request we will provide Quotes and confirmations in an alternative format, such as plain text or large print, where practical.
5.3 Emergencies. In an emergency, call 911.
5.4 Updates. We update this statement as we make changes and note the date at the top of the page.