1Appointment texts and calls
1.1 Who sends them. PrimeInstall LLC, doing business as FixItFast.NYC (“we”), may text and call the number you give us about your booking.
1.2 What they are. Appointment-related messages include booking confirmations, schedule changes, reminders, “technician on the way” notices, requests for access or clarification, quote ready notices, payment and receipt notices, and follow-up on your job or a chat.
1.3 Consent. By giving us your mobile number when you book or create an account and agreeing to these terms, you consent to receive these messages, which may be sent using an automated system. This consent covers messages about your booking only. Consent to these messages is not a condition of purchase where the law says so, but we may be unable to coordinate your visit by text. You can use email or the dashboard instead.
1.4 Calls. We may call you to coordinate access, or to confirm details. Calls may be placed by staff or technicians. We may leave a voicemail.
2Marketing texts
2.1 Separate opt-in only. We send marketing or promotional texts only if you separately and expressly opt in, for example by checking an unchecked box that names marketing texts. Booking a service never signs you up for marketing texts.
2.2 Consent is not a condition of purchase. You do not have to agree to receive marketing texts to buy anything from us.
2.3 Consent language. When you opt in, you agree to receive recurring marketing text messages from PrimeInstall LLC (FixItFast.NYC) at the mobile number you provide, which may be sent using an automated system. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. See our Privacy Notice and Terms of Service.
3STOP and HELP
3.1 STOP. Reply STOP to any marketing text to opt out. You will get one message confirming that you have been unsubscribed, and then no more marketing texts. You may also use the words CANCEL, END, QUIT or UNSUBSCRIBE.
3.2 Appointment texts. If you reply STOP to an appointment text, we will stop texting you about that booking and use email, the dashboard or calls to reach you, and we may send one final message confirming. This may affect our ability to tell you that a technician is on the way.
3.3 HELP. Reply HELP to any text, or use the contact form, and we will tell you how to get help.
3.4 Calls. To stop calls other than those needed to complete a scheduled visit, tell us through the contact form or when we call.
3.5 Re-subscribing. If you opt out, you can opt in again by following the opt-in process.
4Frequency and rates
4.1 Frequency. The number of messages varies with your bookings and, if you opt in to marketing, with our promotions.
4.2 Rates. Message and data rates may apply, according to your mobile plan. We do not charge for messages, but your carrier may.
4.3 Carriers. Wireless carriers and their affiliates are not liable for delayed or undelivered messages. Delivery is not guaranteed.
4.4 Supported carriers. Messages are intended for U.S. mobile numbers. Support for all carriers is not guaranteed.
5Mobile data and privacy
5.1 No sharing for marketing. We do not share mobile opt-in data or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
5.2 Providers. We use communications service providers to deliver messages and calls on our behalf. They may process your number and message content only to provide that service.
5.3 Records. We keep records of your consent, opt-outs, and messages as stated in the Privacy Notice.
6Other details
6.1 Your number. Tell us if your number changes or is reassigned so that messages do not go to another person. If you receive a message intended for someone else, reply STOP and tell us through the contact form.
6.2 Quiet hours. We try not to send marketing texts or make non-urgent calls at inappropriate hours. Appointment and technician-arrival messages may be sent outside those hours when needed for a scheduled or emergency visit.
6.3 Changes. We may update this notice and will post the new effective date.
6.4 Contact. Use the form at /contact.