Straight answers.

Pick a service on the booking page, choose the work, your address and an arrival window. Standard jobs show a flat price; custom jobs get a written quote first. You can book with an account or as a guest with a private tracking link.

Flat-price jobs are paid securely through Stripe when you book, once our price book is live; until then we confirm the price and send a payment link. Quoted jobs are paid when you approve the quote. We never see or store your full card number.

Yes. Cancel from your booking page up to 24 hours before your arrival window for a full refund to your card. Inside 24 hours, message us and the team reviews it under the Cancellation and Refunds policy.

The technician explains what's different (for example a missing box, a different wall type or a code issue) and you approve any added cost in writing in the app before extra work. If you'd rather not, you can decline the extra work and get a refund for anything not performed.

Yes. Regulated electrical and plumbing work is done by or under a NYC licensed master electrician or master plumber, and your quote or job ticket names who performs it. You can verify any license on the official lookups listed on our Licenses page.

PrimeInstall LLC carries business insurance, and FixItFast Pros must carry their own general liability insurance. If your building needs a certificate of insurance, note it in the booking's access field and we'll arrange it before the visit.

If our workmanship fails within 30 days, tell us through your booking page and we come back to fix it at no charge. Equipment you supplied is covered by its manufacturer's warranty. Details are in the Terms of Service.

If you rent or live in a co-op or condo, you're responsible for getting permission for drilling or alterations. Add any building rules (hours, elevator booking, insurance certificates) to your booking.

Yes, through the emergency booking option, which adds an emergency surcharge shown before you pay. If you smell gas, see sparks or smoke, or water is near electrical, leave the area and call 911 or your utility first.

Mason is the AI assistant in our site chat. It answers questions about services, prices and booking and can hand the chat to a person on our team at any time. It doesn't give step-by-step electrical, gas or plumbing instructions.

Yes. Apply as a FixItFast Pro. After we verify your licenses and insurance, jobs in your trades and boroughs show up on your job board with the payout before you accept.

Signed-in customers can download their data or close their account from Profile. Everyone else can ask through the contact form. See the Privacy Notice.